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Getting started with IDI Pilot

IDI Pilot is where flights, aircraft, compliance and job requests all live, so the record builds itself as your team works. This page covers the first hour.

Where to start

What to do first depends on why you were given an account. Find yourself below.

Managers and owners

Invite your team from Team, add your aircraft and docks under Fleet & Assets, then work incoming requests from the Job Board. Optionally connect your force directory in Settings so an officer’s name and shoulder number fill themselves in.

Pilots

Taskings shows what you have been asked to fly. Run a pre-flight assessment for airspace, weather and site risk, then log the flight - or let the field app log it and check it afterwards. Your manager sets the six-digit PIN that unlocks the app on your phone.

Reporters (requesting officers)

Raise a job request, pick the location on the map and let the address fill itself in. Every request carries a reference and a live status you can track, and you can message the drone team directly if something changes on the ground.

Viewers

Read-only access to the flight log, post-flight analytics and compliance. Useful for oversight, audit and anybody who needs the numbers without touching the operation.

Setting up, in order

  1. Accept your invitation

    The invitation email takes you to a page where you set a password. That confirms the account and puts you in the right organisation with the right role.

  2. Finish the setup checklist

    The dashboard home page carries a checklist of what your organisation still needs. Nothing is locked behind it - it is a prompt, not a gate - and it disappears once the required items are done.

  3. Invite the people who will use it

    Each person gets their own invitation and their own role. Roles matter: a reporter never sees operational data, and a viewer cannot change anything.

  4. Install it on a phone

    The dashboard installs as an app from the browser - "Add to Home Screen" on iPhone, "Install app" on Android. Pilots in the field get a tab bar, offline queuing and a PIN lock.

The questions people ask first

Check spam first, then ask whoever invited you to resend it from the Team page. Invitations are tied to one email address, so it has to be the address they invited - not a personal one.
It unlocks the field app on a pilot’s phone, so a phone left in a vehicle does not give somebody the whole operation. An owner or admin sets it from the Team page - a pilot cannot set their own.
Partly. Work you submit while offline is queued on the device and sent when the connection returns, so a flight logged in a valley is not lost. Live features - streaming, directory lookups, the map - need a connection.
It lets the officer and supervisor fields on a job request resolve a name and shoulder number from your own Entra directory instead of them being typed every time. It is read-only, it is your app registration in your tenant, and you can revoke it at any time. Your IT team can set it up from the request the dashboard generates for them.
Only members of your own organisation. Separation is enforced in the database itself rather than in the application, so a query for another force’s data returns nothing regardless of what asked for it. Directory searches are recorded in your own audit trail.

Still stuck?

Talk to support.

Tell us what you were trying to do and what happened instead. We would rather fix it than explain it.

Contact support

Training for your team.

Structured programmes for pilots, control room staff and programme managers.

See training